Privacy Policy

DFNDR Technologies, Inc. (“DFNDR,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.

This Privacy Policy explains how we access, collect, use, share, and safeguard information when you use dfndr.app, our web app, mobile app, admin dashboard, guard portal, client portal, or related communications.

DFNDR is a SaaS platform built for security companies to manage guards, schedules, reports, clients, billing, site activity, and security operations.

By using DFNDR, you agree to this Privacy Policy. If you do not agree, please discontinue use.

DFNDR is not intended for children under 16. We do not knowingly collect personal information from children under 16.

If we discover that we collected personal information from a child under 16 without proper consent, we will delete it. Contact us at support@dfndr.app if you believe this occurred.

DFNDR may collect the following types of information:

1. Personal information: name, phone number, email address, company name, job title, user role, and account login information.
2. Company and workspace information: company records, client records, employee or guard profiles, assigned sites, schedules, company settings, user permissions, and workspace activity.
3. Platform information: guard profiles, client records, schedules, site details, post orders, shift activity, reports, daily activity logs, incident reports, photos, messages, notes, notifications, invoices, billing records, and related operational data.
4. Location information: precise or approximate device location, guard clock-in location, guard clock-out location, site verification location, active shift location updates, location timestamps, and related location data used for shift accountability and operational visibility when location permissions are enabled.
5. Photos and media: photos or images submitted with reports, incidents, daily activity logs, site records, or user profile information.
6. Usage and technical data: IP address, browser type, device type, device identifiers, operating system, app version, pages visited, features used, timestamps, logs, crash data, diagnostics, and platform activity.
7. Billing and payment information: subscription status, invoices, payment status, billing contact details, and related billing records. Payment card information may be processed by trusted third-party payment providers. DFNDR does not intentionally store full payment card numbers on its own systems.
8. Communications: messages, support requests, emails, text messages, product feedback, and other communications you send to us or through the platform.

DFNDR may request access to location information from guard mobile app users when location-based features are used or enabled.

Location information may be collected when a guard clocks in, clocks out, verifies arrival at an assigned site, works an active shift, submits activity, or uses another location-enabled feature inside the DFNDR mobile app.

If enabled by the company workspace and permitted by the user’s device settings, DFNDR may collect location information during an active shift to support live guard visibility, site coverage, attendance verification, safety, accountability, and client service reporting.

If background location access is enabled and approved by the user, DFNDR may collect location information while the app is running in the background during an active work shift. Background location is used only to support core security operations features such as active shift visibility, guard accountability, site verification, and operational coverage.

DFNDR does not use location information to sell personal information, for unrelated advertising, or to track users outside of DFNDR’s security operations features.

Users can manage or disable location permissions through their iOS or Android device settings. If location access is disabled, some features may not work properly, including clock-in verification, clock-out verification, site verification, active shift visibility, guard accountability, and client service reporting.

We collect information in the following ways:

1. Directly from you when you create an account, submit forms, send messages, upload reports, submit photos, contact support, or use DFNDR features.
2. From company administrators who add guards, employees, clients, sites, schedules, post orders, company information, or workspace settings.
3. From guard mobile app users when they grant device permissions and use features such as clock-in, clock-out, site verification, shift activity, reports, photos, or location-enabled features.
4. Automatically through cookies, analytics tools, logs, device information, app activity, and similar technologies.
5. From third-party tools and service providers that help us operate, host, secure, process payments, support, analyze, and improve DFNDR.

DFNDR uses information to:

1. Operate, maintain, secure, and improve the platform.
2. Create, authenticate, and manage user accounts.
3. Support admin, guard, dispatcher, supervisor, and client portal features.
4. Manage schedules, shifts, assigned sites, post orders, reports, photos, messages, billing, invoices, and communications.
5. Verify guard attendance, clock-in activity, clock-out activity, assigned site presence, active shift coverage, safety, accountability, and client service reporting.
6. Provide authorized company administrators with operational visibility into guard activity, site activity, shift status, reports, and related workspace information.
7. Allow authorized clients to view reports, site activity, shift activity, or service information when enabled by the company workspace and permitted by user roles.
8. Send platform, security, billing, support, and product updates.
9. Respond to support requests, troubleshoot issues, and improve reliability.
10. Detect and prevent fraud, abuse, unauthorized access, policy violations, or security issues.
11. Comply with legal, regulatory, contractual, accounting, and tax obligations.

We may use cookies, analytics tools, logs, and similar technologies to:

1. Keep users signed in.
2. Understand how users interact with DFNDR.
3. Improve performance, reliability, and security.
4. Measure website and platform usage.
5. Troubleshoot errors and improve product features.

You can adjust your browser settings to refuse cookies, but some features may not work properly.

We do not sell or rent your personal information.

We may share information in the following ways:

1. With trusted vendors and service providers who support hosting, cloud infrastructure, analytics, authentication, payments, email, messaging, notifications, customer support, monitoring, security, and platform operations.
2. With authorized users inside your company workspace based on their role and permissions, such as company administrators, supervisors, dispatchers, guards, or clients.
3. With clients, guards, administrators, supervisors, or dispatchers when needed to provide platform services, including schedules, site activity, shift activity, reports, messages, photos, and operational visibility.
4. With payment processors and billing providers to process subscriptions, invoices, payments, and related billing activity.
5. With law enforcement, regulators, courts, government agencies, or other parties when required by law, court order, subpoena, legal process, or to protect rights, safety, and security.
6. During a merger, acquisition, financing, reorganization, bankruptcy, sale of company assets, or similar business transaction.
7. With your consent or at your direction.

We may also share aggregated, anonymized, or non-identifiable data for analytics, research, reporting, business, or product improvement purposes.

Location information may be shared with authorized users within the same company workspace when needed to provide DFNDR services.

This may include company administrators, supervisors, dispatchers, and clients when their role permissions allow access to shift activity, site activity, guard activity, or service reporting.

Location information may also be processed by trusted service providers that help us host, secure, operate, map, monitor, analyze, or support the DFNDR platform.

DFNDR does not sell location information. DFNDR does not use location information for unrelated advertising or unrelated tracking.

We retain information for as long as necessary to provide DFNDR services, operate the platform, support company workspaces, comply with legal obligations, resolve disputes, maintain business records, enforce agreements, and protect the security of the platform.

Some information may be retained by the company workspace that manages your account. If your account is managed by a security company or employer, that company may control certain records, reports, schedules, site activity, guard activity, and retention settings.

We may retain backup copies, logs, or archived records for a limited period as required for security, compliance, business continuity, or disaster recovery.

You may:

1. Unsubscribe from marketing emails.
2. Manage or delete cookies through your browser settings.
3. Manage mobile app permissions through your iOS or Android device settings.
4. Disable location permissions through your mobile device settings.
5. Request access to your personal information.
6. Request correction or deletion of your personal information.
7. Contact us at support@dfndr.app for privacy requests.

If your DFNDR account is managed by a security company, employer, or company administrator, we may direct certain requests to that company administrator because they may control the workspace data associated with your account.

Depending on the features you use, the DFNDR mobile app may request access to device permissions such as location, camera, photos, notifications, or similar mobile permissions.

Location may be used for clock-in, clock-out, site verification, active shift visibility, safety, accountability, and service reporting.

Camera and photo access may be used to upload report photos, incident photos, site photos, profile photos, or other images submitted by users.

Notifications may be used to send shift updates, schedule reminders, messages, security alerts, account notices, and other platform communications.

You can control mobile permissions through your device settings. If certain permissions are disabled, some DFNDR features may not function properly.

We use administrative, technical, and organizational safeguards designed to help protect information from loss, misuse, unauthorized access, alteration, or disclosure.

These safeguards may include access controls, authentication, encryption, monitoring, logging, vendor security controls, and internal security practices.

No online platform, mobile app, or data transmission is completely secure, so we cannot guarantee absolute security.

Depending on your state, you may have the right to:

1. Access your personal data.
2. Correct your personal data.
3. Delete your personal data.
4. Opt out of certain data sharing or targeted advertising.
5. Receive a copy of certain personal data.
6. Appeal a privacy request decision where required by law.

To exercise these rights, contact support@dfndr.app.

If your account is managed by a company workspace, employer, or security company, we may direct certain requests to that organization because they may be responsible for managing your workspace data.

DFNDR may use third-party service providers to help operate, secure, host, process payments, send communications, analyze usage, provide customer support, and improve the platform.

These providers may process information only as needed to provide services to DFNDR, comply with legal obligations, or protect the security and reliability of their services.

We may update this Privacy Policy from time to time. Updates will appear on this page with a new “Last Modified” date.

Your continued use of DFNDR after updates means you accept the revised policy.

Questions or concerns about this Privacy Policy can be sent to: